SHIPPING POLICY

We will ship out your order within 1 business day, unless it is a custom order.  We ship custom orders within 24 hours of completion.  Please allow 14 days for custom orders.

RETURN POLICY

Returns

 

If you’re looking to return or exchange your order for whatever reason, we're here to help!  We offer free returns or exchanges within 30 days of receiving your order.  You can return your product for store credit, a different product, or a refund to the original payment method.

We will replace new items if they are defective or damaged, of course. 

Exchanges

Bought the wrong color or size?  That's all right!  We'll issue you a store credit via Apple Wallet.

 Exceptions

  • Discounted items are final and cannot be returned or exchanged.

  • Custom orders are final and cannot be returned or exchanged.

  • Returned items must be returned in original packaging.

  • Returned items must have no visible signs of wear or use, including scratches on lenses or the frame.

  • Returned items must have all original parts (i.e. not missing a screw).

  • Items returned more than 30 days after delivery.

 

 Shipping

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.  We cannot guarantee we will receive your returned item.

If you need to return or exchange an item, send us an email at truevintageglasses@gmail.com and send your item to:

True Vintage Glasses

4905 34th Street S. #256

St. Petersburg, FL 33711

To complete your return, we require a receipt or proof of purchase.

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.


If approved, we will process your refund.  We will apply the credit to your original method of payment.

OUR STORE

Address: 1699 Alcazar Way South 

St. Petersburg, FL 33712

Phone: 727-748-5525

Email:  truevintageeyewearfl@gmail.com

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